Patient Flow Transfer Clerk

Wirral; Upton; Remote; GBP 20,000 - 23,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a Band 3 Patient Flow Transfer Clerk to join our inpatient and emergency pathways. You will support patient movement, transfers, and escalation alongside ward teams and the Hospital Clinical Coordinator, delivering safe, person-centred care and ensuring smooth operational flow.

You will undertake direct clinical support duties under supervision, perform routine observations, assist with personal care, and contribute to

Qualifications

• Level 3 qualification in Health & Social Care or equivalent at A-level standard or higher.
• Experience working in a clinical environment and undertaking relevant clinical skills with proven competencies.

Responsibilities

• Report updates from healthcare professionals to Hospital Clinical Coordinator.
• Support patients with routine personal care to aid patient flow.
• Safe transfer and mobilisation of patients per Trust policy and care plan.

Skills

Written and verbal communication

Computer and keyboard skills

Patient reassurance

Team collaboration

Education

Level 3 Health & Social Care or equivalent to A-level

Tools

Computers

Job description

Reporting to the Matron and working closely with the Band 7 Hospital Coordinator, operational managers, ward teams, and multidisciplinary staff, the post holder plays a key role in supporting the coordination of patient movement, discharge processes, escalation activity.

In addition to operational support responsibilities, the post holder will undertake direct clinical support worker duties to assist clinical teams in maintaining safe patient care across inpatient and emergency pathways.

This includes providing high-quality patient care and observations, supporting patient transfers, undertaking ECGs, venepuncture and cannulation where trained and competent, and assisting with other delegated clinical duties in line with Trust policy and competency frameworks.

The band 3 Patient Flow Transfer Clerk contributes to maintaining safe and effective operational flow throughout the organisation.

Main duties of the job

• To report any updates from healthcare professionals regarding clinical care (such as investigation, procedures) to Hospital Clinical Coordinator.
• Appropriately support patients with routine personal care needs, to support patient flow delivery, including:
  • Washing and Showering
  • Assisting with dressing and undressing
  • Assisting patients which require support with eating and drinking.
  • Personal grooming for example brushing hair and shaving etc.
• Safe transfer and Mobilising of patients line with Trust policy and their individualised care plan.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see attached Job Description for further information about the Patient Flow Transfer Clerk position available at WUTH.

Person specification

Qualifications, Specific Experience & Training

• Level 3 qualification (e.g. A-Level’s, NVQ3) in Health & Social Care OR A good standard of education to A-Level standard and the agreement to undertake the relevant Level 3 qualification on appointment. (Please discuss the apprenticeship opportunities available to aid the completion of the qualification with the recruiting manager)
• Experience working in a clinical environment an undertaking a range of relevant clinical skills with proven competencies.

Knowledge and Skills

• Evidence of competence in relevant specialist skills or tasks
• Previous experience and training of manual handling patients using appropriate equipment
• Effective written and verbal communication
• Computer and keyboard skills
• Able to provide support and reassurance to patients

Personal Attributes

• Ability to work well as part of a multi-disciplinary team

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.