Patient Flow Co-ordinator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Portsmouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a Patient Flow Coordinator to help ensure timely, safe discharge from acute hospital to community services. You will work with nurses, social workers and community partners to coordinate care and gather information for patient-centred discharge planning.

Join a multidisciplinary team and play a key role in reducing delays, maintaining patient safety, and supporting patients and families through a stressful period.

Qualifications

• Experience in discharge planning and patient flow processes.

Responsibilities

• Support and maintain momentum in discharge planning with IDS, MDTs and community partners.

Skills

Discharge planning

MDT liaison

Care coordination

Clear communication

Job description

Be at the heart of transforming patient care as a Patient Flow Coordinator (PFC) within the Transfer of Care Hub. In this fast-paced and rewarding role, you'll play a critical part in helping patients leave hospital safely, sooner, and with the right support in place. Working alongside a dynamic multidisciplinary team including nurses, social workers, and community partners you'll help drive seamless, person-centred discharge planning. You'll connect the dots across acute and community services, gathering key information, coordinating care, and ensuring every patient's journey out of hospital is smooth, safe, and tailored to their needs. As a trusted link between wards, services, patients, and families, you'll combine compassion with coordination, supporting individuals through what can be a stressful time, while keeping patient flow moving across the wider health and care system. Your work will have a real impact, reduce delays, and ensure hospital beds are available for those who need them most. This is a role where no two days are the same. Perfect for someone who thrives on collaboration, problem-solving and making a visible difference. If you're passionate about improving patient outcomes and want to be part of an integrated, forward-thinking team, this is your opportunity to contribute to truly meaningful change., The Patient Flow Coordinator (PFC) supports timely, safe, and effective discharge of patients from the acute hospital into community health and social care services. The role involves gathering and coordinating information from a range of sources to support patient-centred discharge planning, ensuring patients are transferred to the most appropriate care setting as efficiently as possible. The PFC contributes to maintaining patient flow across the Portsmouth and South East Hampshire system while acting as an advocate for patient safety, dignity and individual needs.

• Support and maintain momentum in discharge planning in collaboration with the Integrated Discharge Service (IDS), ward multidisciplinary teams (MDT) and community partners
• Act as a key link between the Transfer of Care Hub (ToCH) and acute/community wards
• Gather, collate and interpret patient information from multiple systems and MDT sources to support discharge assessments
• Facilitate effective communication between patients, families, hospital staff and community services regarding discharge plans
• Provide knowledge and guidance on discharge processes and pathways
• Identify, elevate, and assist in resolving discharge delays, risks, capacity issues and complex cases appropriately
• Support arrangements to ensure all elements of discharge requirements are in place prior to patient transfer
• Assist with responding to internal and external discharge-related enquiries

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives. Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care. We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence