Patient Flow Facilitator

Hampshire Hospitals NHS Foundation Trust; Winchester; On-site; GBP 23,000 - 34,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust in Winchester invites applications for a proactive coordinator to support patient flow and discharge planning. The role focuses on coordinating with families and the medical team to ensure safe, timely discharges and compassionate care across its sites.

You will work with the multi-disciplinary team, handle information securely, communicate with carers and Local Authority care managers, and provide accurate handover using electronic systems.

Qualifications

• Requires ability to coordinate patient discharges with families and medical teams.
• Strong communication and empathy with patients and carers.

Responsibilities

• Gather and be aware of information given and decisions made by the multi-disciplinary team
• Clearly present the patient’s point of view to others, including promoting and protecting the interests and dignity of patients
• Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families
• Communicate with patients, carers, relatives and professionals at all levels involved in the discharge planning process
• Communicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patients
• Provide accurate, timely and relevant handover information using electronic systems where available
• Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible
• Maintain confidentiality at all times, as required by legislation and trust policy

Skills

Excellent communication skills

Discharge coordination

Education

Experience in NHS discharge planning

Job description

Are you looking for a new challenge? Would you like a post which is exciting and varied with patient focus discharge in mind?

An exciting opportunity has arisen for a proactive and friendly person to join a well-established team dedicated to patient flow.

We are looking to recruit a motivated individual who possesses excellent communication skills, and can work well under pressure to co‑ordinate discharges with families and the medical team.

The team has many disciplines and is forever growing with passionate people providing high standards of care to patients

Recent developments have led to a stronger focus on providing Safe and Compassionate care to our patients and this has increased opportunities available to learn, develop and expand your career.

So while we are developing, you can too - within a professionally challenging yet exciting environment

• Gather and be aware of information given and decisions made by the multi-disciplinary team
• Clearly present the patient’s point of view to others, including promoting and protecting the interests and dignity of patients
• Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families
• Communicate with patients, carers, relatives and professionals at all levels involved in the discharge planning process
• Communicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patients
• Provide accurate, timely and relevant handover information using electronic systems where available
• Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible
• Maintain confidentiality at all times, as required by legislation and trust policy

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

For further details / informal visits contact: Name: Claire Harman Job title: Head of Patient Flow Email address: [e-mail] Telephone number: 07342084316