Patient Flow Coordinator

Transformation Unit; Doncaster; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease scheme

Salary sacrifice schemes

Restaurant discounts

Job summary

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Patient Flow Co-ordinator to cover a 7-day rota across sites. The role supports patient pathways from admission to discharge and collaborates with ED, clinical teams and flow coordinators to optimise capacity and efficiency.

The post requires flexibility, good communication, and experience in a health setting. It is cross-site between Doncaster Royal Infirmary and Bassetlaw Hospital, with Monday to Sunday hours to be

Qualifications

• Experience in a health environment.
• Computer literate and knowledge of electronic patient data systems.
• Knowledge of medical terminology.

Responsibilities

• Liaise with Emergency Department, Clinical Site and other Flow Co-ordinators to ensure effective communication about capacity is maintained.
• Provide early escalation when needed and support patient flow from admission to discharge/ transfer.
• Assist Ward managers and Matrons to support patient pathways and ensure seamless patient journeys.

Skills

Communication

Teamwork

Flexibility

Prioritisation

Initiative

Work under pressure

Education

GCSE English & Maths

Typing qualification

Tools

Computers

Electronic patient data systems

Medical terminology

Job description

Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Doncaster Royal Infirmary Town Doncaster Salary £25,760 - £27,476 Pro Rata Per Annum Salary period Yearly Closing 25/11/2026 23:59

Patient Flow Coordinator

Band 3

Job overview

All previous applicants need not apply.

You will be required to cover the 7 day rota which will include; days, evenings, weekends and bank holidays on a rotational basis. Cross site working will also be required when needed.

An exciting opportunity has arisen for the role of Patient Flow Co-ordinator in Emergency Services Care group.

The purpose of the Flow Co-ordinator’s role is to ensure that patients have a seamless journey and discharge and that the patient’s pathway is effectively managed across site.

We are looking for a motivated and enthusiastic individuals to join our dynamic team to contribute to high quality patient experience. You will play a pivotal role in supporting the Ward managers and Matrons to support patient pathways from admission to discharge/ transfer.

We are looking for a, caring and compassionate person who would like to make a difference to our complex patient group.

This post will be cross site working between Doncaster Royal Infirmary & Bassetlaw Hospital

Main duties of the job

The flow coordinator is responsible for liaising with Emergency Department, Clinical Site and other Flow Co-ordinators and receiving areas to ensure effective communication about capacity is maintained and appropriate early escalation is facilitated.

It is desirable that the applicant has recent experience in a health environment. The applicant must be computer literate have GCSE English or equivalent. Good communication skills are essential and ability to work with a multi-professional team. The applicant must be able to work flexibly and prioritise workload effectively, and use own initiative in certain work related issues.

Applicants may be required to work across both sites to cover annual leave and sickness.

Monday to Sunday – working hours TBC.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Qualifications & Training

• GCSE English and Maths or equivalent
• Recognised typing qualification

Knowledge and Experience

• Experience in a health environment
• Must be computer literate
• Knowledge of electronic patient data systems
• Knowledge of medical terminology

Personal Attributes & Skills

• Possess and display tact and diplomacy where appropriate.
• Flexible approach to team working
• Ability to communicate with a multi-professional team
• To be able to work flexibly and prioritise workload effectively.
• To be able to use own initiative in certain work related issues.
• To be able to work under pressure and adapt in a fast paced environment
• Ability to communicate effectively and assertively across all levels including Senior Clinicians an Management

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Jessica Buffin Job title Operational Service Manager Email address [e-mail] Telephone number 01302 644588 Additional information

Melanie Butler Service Manager - [e-mail]