Patient Flow Facilitator

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a proactive Patient Flow Facilitator to support discharge coordination across sites, ensuring timely, patient-centered pathways. The role emphasizes effective communication with families, clinical teams and external partners to optimise bed availability and patient care.

The post requires strong IT literacy, ability to work under pressure, and familiarity with HHFT systems.

Qualifications

• Literacy level 2 or equivalent (GCSE A-C/4-9).
• Evidence of continuous professional development.
• Confident IT user with ability to learn HHFT systems.
• NVQ level 3 or above in Health and Social Care or working towards an award.

Responsibilities

• Coordinate discharge information with the multi-disciplinary team.
• Present the patient's viewpoint to others, protecting patient dignity.
• Communicate sensitively and confidentially to meet physical and emotional needs of patients and carers.
• Communicate with patients, carers, relatives and professionals involved in discharge planning.
• Coordinate with Local Authority care managers for consistent approaches.
• Provide accurate handover information using electronic systems where available.
• Record patient information safely and accurately using electronic and written formats.
• Maintain confidentiality at all times in line with legislation and trust policy.

Skills

Communication

Interpersonal skills

Organisational skills

Independent working

Real-time data interpretation

Education

Literacy level 2/GCSE A-C

CPD evidence

IT competence

NVQ level 3+ in Health and Social Care or equivalent

Tools

HHFT systems

Job description

Hampshire Hospitals NHS Foundation Trust

Patient Flow Facilitator

The closing date is 24 November 2026

Are you looking for a new challenge? Would you like a post which is exciting and varied with patient focus discharge in mind?An exciting opportunity has arisen for a proactive and friendly person to join a well-established team dedicated to patient flow.We are looking to recruit a motivated individual who possesses excellent communication skills, and can work well under pressure to co-ordinate discharges with families and the medical team.The team has many disciplines and is forever growing with passionate people providing high standards of care to patients Recent developments have led to a stronger focus on providing Safe and Compassionate care to our patients and this has increased opportunities available to learn, develop and expand your career. So while we are developing, you can too - within a professionally challenging yet exciting environment

Main duties of the job

• Gather and be aware of information given and decisions made by the multi-disciplinary team
• Clearly present the patient's point of view to others, including promoting and protecting the interests and dignity of patients
• Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families
• Communicate with patients, carers, relatives and professionals at all levels involved in the discharge planning process
• Communicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patients
• Provide accurate, timely and relevant handover information using electronic systems where available
• Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible
• Maintain confidentiality at all times, as required by legislation and trust policy

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

If you have any further queries, please do not hesitate to contact us.

Person Specification

Training and Qualifications

• Literacy level 2 or equivalent (GCSE A-C/4-9)
• Evidence of continuous professional development
• Confident IT user with ability to learn HHFT systems.
• NVQ level 3 or above in Health and Social Care or working towards an award.

Experience and knowledge

• Experience working within a healthcare, social care or operational setting.
• Experience working as part of a multidisciplinary team.
• Understanding of patient pathways in acute and/or community settings.
• Awareness of discharge processes, Home First principles and community support options.
• Understanding of confidentiality, safeguarding and patient safety.
• Ability to prioritise and manage multiple tasks in a pressured environment.
• Experience in patient flow, discharge coordination or bed management.
• Familiarity with HHFT systems
• Experience supporting virtual ward or remote monitoring services.

Skills and ability

• Excellent communication and interpersonal skills, with the ability to work with a wide range of staff.
• Ability to handle sensitive or challenging conversations professionally.
• Strong organisational skills and attention to detail.
• Ability to work independently and collaboratively.
• Able to interpret and record information accurately in real time.
• Skilled at working with different stakeholders including patients, staff managers and clinicians
• Ability to interpret flow data and recognise themes.
• Experience facilitating board/flow rounds.

Other

• Flexible and able to work across HHFT sites.
• Demonstrates HHFT values in daily practice.
• Full UK driving licence and access to transport for inter-site travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Royal Hampshire County Hospital

(Cross Site)