Patient Flow Facilitator | Hampshire Hospitals NHS Foundation Trust

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 24,000 - 32,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust invites applications for a Patient Flow Facilitator to support proactive discharge planning and patient flow across our three sites. You will coordinate discharges with families and the medical team, presenting the patient’s point of view and ensuring dignity and safety at every step.

The role emphasizes clear communication, empathy, and collaboration with carers, families and professionals to meet diverse patient needs within a dynamic care environment.

Qualifications

• Excellent communication skills.
• Proactive and friendly approach to patient care.
• Ability to work under pressure in a busy hospital environment.
• Experience coordinating patient discharges and liaising with multi-disciplinary teams.

Responsibilities

• Gather and be aware of information given and decisions made by the multi-disciplinary team
• Clearly present the patient’s point of view to others, including promoting and protecting the interests and dignity of patients
• Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families
• Communicate with patients, carers, relatives and professionals at all levels involved in the discharge planning process
• Communicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patients
• Provide accurate, timely and relevant handover information using electronic systems where available
• Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible
• Maintain confidentiality at all times, as required by legislation and trust policy

Skills

Excellent communication skills

Proactive and friendly

Ability to work under pressure

Discharge coordination

Job description

Patient Flow Facilitator | Hampshire Hospitals NHS Foundation Trust

Company:

Company: Hampshire Hospitals NHS Foundation Trust

Hours:

Hours: Full-time

Location:

Are you looking for a new challenge? Would you like a post which is exciting and varied with patient focus discharge in mind?

An exciting opportunity has arisen for a proactive and friendly person to join a well-established team dedicated to patient flow.

We are looking to recruit a motivated individual who possesses excellent communication skills, and can work well under pressure to co-ordinate discharges with families and the medical team.

The team has many disciplines and is forever growing with passionate people providing high standards of care to patients

Recent developments have led to a stronger focus on providing Safe and Compassionate care to our patients and this has increased opportunities available to learn, develop and expand your career.

So while we are developing, you can too - within a professionally challenging yet exciting environment

• Gather and be aware of information given and decisions made by the multi-disciplinary team
• Clearly present the patient’s point of view to others, including promoting and protecting the interests and dignity of patients
• Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families
• Communicate with patients, carers, relatives and professionals at all levels involved in the discharge planning process
• Communicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patients
• Provide accurate, timely and relevant handover information using electronic systems where available
• Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible
• Maintain confidentiality at all times, as required by legislation and trust policy

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

If you have any further queries, please do not hesitate to contact us.

This advert closes on Tuesday 24 Nov 2026

Hampshire Hospitals NHS Foundation Trust

Hampshire Hospitals NHS Foundation Trust

Hampshire Hospitals NHS Foundation Trust