Flexible Patient Flow & Discharge Coordinator

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a proactive Patient Flow Facilitator to support discharge coordination across sites, ensuring timely, patient-centered pathways. The role emphasizes effective communication with families, clinical teams and external partners to optimise bed availability and patient care.

The post requires strong IT literacy, ability to work under pressure, and familiarity with HHFT systems.

Qualifications

• Literacy level 2 or equivalent (GCSE A-C/4-9).
• Evidence of continuous professional development.
• Confident IT user with ability to learn HHFT systems.
• NVQ level 3 or above in Health and Social Care or working towards an award.

Responsibilities

• Coordinate discharge information with the multi-disciplinary team.
• Present the patient's viewpoint to others, protecting patient dignity.
• Communicate sensitively and confidentially to meet physical and emotional needs of patients and carers.
• Communicate with patients, carers, relatives and professionals involved in discharge planning.
• Coordinate with Local Authority care managers for consistent approaches.
• Provide accurate handover information using electronic systems where available.
• Record patient information safely and accurately using electronic and written formats.
• Maintain confidentiality at all times in line with legislation and trust policy.

Skills

Communication

Interpersonal skills

Organisational skills

Independent working

Real-time data interpretation

Education

Literacy level 2/GCSE A-C

CPD evidence

IT competence

NVQ level 3+ in Health and Social Care or equivalent

Tools

HHFT systems

Job description

Hampshire Hospitals NHS Foundation Trust is seeking a proactive Patient Flow Facilitator to support discharge coordination across sites, ensuring timely, patient-centered pathways. The role emphasizes effective communication with families, clinical teams and external partners to optimise bed availability and patient care.

The post requires strong IT literacy, ability to work under pressure, and familiarity with HHFT systems.