Discharge & Patient Flow Coordinator

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 24,000 - 32,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust invites applications for a Patient Flow Facilitator to support proactive discharge planning and patient flow across our three sites. You will coordinate discharges with families and the medical team, presenting the patient’s point of view and ensuring dignity and safety at every step.

The role emphasizes clear communication, empathy, and collaboration with carers, families and professionals to meet diverse patient needs within a dynamic care environment.

Qualifications

• Excellent communication skills.
• Proactive and friendly approach to patient care.
• Ability to work under pressure in a busy hospital environment.
• Experience coordinating patient discharges and liaising with multi-disciplinary teams.

Responsibilities

• Gather and be aware of information given and decisions made by the multi-disciplinary team
• Clearly present the patient’s point of view to others, including promoting and protecting the interests and dignity of patients
• Communicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and families
• Communicate with patients, carers, relatives and professionals at all levels involved in the discharge planning process
• Communicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patients
• Provide accurate, timely and relevant handover information using electronic systems where available
• Record information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possible
• Maintain confidentiality at all times, as required by legislation and trust policy

Skills

Excellent communication skills

Proactive and friendly

Ability to work under pressure

Discharge coordination

Job description

Hampshire Hospitals NHS Foundation Trust invites applications for a Patient Flow Facilitator to support proactive discharge planning and patient flow across our three sites. You will coordinate discharges with families and the medical team, presenting the patient’s point of view and ensuring dignity and safety at every step.

The role emphasizes clear communication, empathy, and collaboration with carers, families and professionals to meet diverse patient needs within a dynamic care environment.