Customer Services Advisor (Bank)

Nuffield Health The Manor Hospital; Oxford; On-site; GBP 17,000 - 21,000; Part time

Job summary

Nuffield Health Oxford Hospital is recruiting a Customer Services Advisor on a bank contract (part-time) in Oxford. The role involves handling enquiries by phone and online, guiding customers to hospital services, and supporting marketing and business development activities.

You will log interactions in the CRM, provide timely responses, and maintain high standards of customer service. The advertised rate is £13.10 per hour for ad-hoc hours as required.

Qualifications

• Excellent customer service skills.
• Proven experience in customer service.
• Excellent written and verbal communication skills.
• Good IT literacy and organisational skills.

Responsibilities

• Handle customer enquiries via telephone and website providing information on hospital services.
• Communicate with customers by telephone, email and face-to-face to deliver excellent service.
• Support business development and marketing plans, including arranging consultant lead patient open events.
• Ensure all customer interactions are timely and logged in the Hospital CRM.

Job description

Customer Services Advisor

Oxford Hospital | Sales and Business Development | Bank Contract | Part time

£13.10 per hour

Nuffield Health the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As our Customer Services Advisor, you will:

• Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.
• Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.
• To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc).
• Ensure all customer interaction is undertaken in a timely manner.
• Log enquiries on the Hospital CRM and oversee the customer journey.
• Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.

To succeed as a Customer Services Advisor, you will need:

• Excellent customer service skills.
• Proven experience in customer service.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and a good level of IT literacy.
• Good organisational skills.

Key Information About The Role.

You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.

Nuffield Health Oxford Hospital

Our modern hospital is based within a stone’s throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms.

We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women’s and men’s health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

It starts with you.