Customer Services Advisor

Nuffield Health Careers; Epsom; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Cycle to work scheme

Financial wellbeing support

Job summary

Nuffield Health is seeking a Customer Services Advisor at the Hospital Central Site to greet patients and visitors. You will handle enquiries face-to-face and by phone, providing information and quotes, and supporting the patient pathway.

The role requires excellent communication, flexibility, initiative, and basic IT skills (Word and Excel). It is a permanent, full-time position with a 37.5-hour week and a salary of £25,038 per year.

Qualifications

• Great communication skills for face-to-face and phone interaction.
• Basic computer skills including Word and Excel.

Responsibilities

• Handle customer enquiries (telephone and internet) and provide information about hospital services and procedure quotations.
• Support Hospital Bookings Teams to address customer requirements and queries.
• Promote the Nuffield Health brand in all stakeholder interactions.

Skills

Communication skills

Word processing

Excel

Tools

Customer service software

Job description

Customer Services Advisor

Hospital Central Site | Customer Services Advisor | Permanent Contract | Full Time |

£25,038.00 per annum

37.5 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our patients and visitors to the Hospital. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people.

As a Customer Services Advisor at our Hospital Central Site you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Customer Services Advisor, you will:

• To handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital including providing procedure quotations & nurturing the patients pathway.
• To support the Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
• To introduce new processes to improve customer advise and service, as required
• To support the definition, development, communication and implementation of business development and marketing plans and activities.
• To provide advice and guidance to other team members and the wider hospital
• To develop constructive relationships with both internal and external stakeholders.
• To promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from a cycle to work scheme, financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.