Patient Advisor

Optical Express; Coventry; Presencial; GBP 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Friends & family discount

Training & development opportunities

Descripción de la vacante

Optical Express in Coventry (with occasional cover at Leamington Spa) is seeking a Patient Advisor who will be the first friendly face for our patients. You will build relationships, assist in consultations, and guide patients through their treatment journey.

You should have a passion for world-class customer service, strong organisational and communication skills, and a track record of meeting sales targets and KPIs. Training and development opportunities are provided.

Formación

• Experience providing world-class customer service in a busy clinic or retail setting.
• Strong organisational and time-management abilities.
• Track record of meeting sales targets or KPIs, with a proactive approach to achieving goals.

Responsabilidades

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations and guide them through the process.
• Scan patients' eyes using state-of-the-art equipment as part of a health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss available finance options with patients.
• Accurately maintain patient records.

Conocimientos

People skills

Customer service

Communication

Sales targets

Descripción del empleo

Location: Coventry with occasional cover at Leamington Spa Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.