Patient Advisor

Optical Express; Coventry; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

State of the art working environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Pension scheme

Friends and family discount

Ongoing training and development

Descripción de la vacante

Optical Express Group in Coventry (with occasional cover at Leamington Spa) is seeking a Patient Advisor. You will welcome patients, support consultations, perform eye scans, and help complete health questionnaires, guiding patients toward the right optometrist and treatment dates.

The role emphasises excellent customer service, strong organisation, and the ability to meet sales KPIs, with bonus potential and a comprehensive benefits package. This is a full-time position based in Coventry.

Formación

• Passion for world-class customer service.
• Strong organisational skills.
• Clear, articulate communication with a diverse range of people.
• Experience working towards sales targets and personal KPI’s.
• Motivated and driven to succeed.

Responsabilidades

• Build relationships with patients and ensure regular communication before and after treatment.
• Assist in patient consultations and health questionnaires.
• Scan patients' eyes using state-of-the-art equipment as part of a full health check.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss finance options and maintain accurate patient records.

Conocimientos

Customer service

Organization

Communication

Sales targets

KPI driven

Descripción del empleo

Job Title – Patient Advisor

Hours: Full Time – 40 hours

Salary: From £26,500 per annum + Bonus

Location: Coventry with occasional cover at Leamington Spa Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.