Patient Experience Reception Lead

Derbyshire Community Health Services NHS Foundation Trust; Waingroves; On-site; GBP 25,000 - 30,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust is recruiting four Reception Team Leaders for Ripley Medical Centre and St Lawrence Road Medical Centre, Clay Cross. You will support the Deputy Practice Manager in leading the reception team and ensuring duties are completed efficiently, professionally and to a high standard.

You will create a welcoming experience for patients, manage records, coordinate workflows, and contribute to day-to-day running in line with policies.

Responsibilities

• Oversee the day-to-day work of the reception team, ensuring effective allocation and timely completion of tasks.
• Support the Deputy Practice Manager with staff recruitment, induction, training, development and retention.
• Promote a professional, inclusive and welcoming experience for all patients and service users.
• Ensure reception staff have appropriate time and support to complete mandatory training.
• Provide regular 1:1s, pastoral support, return-to-work meetings and appraisals for direct reports.
• Monitor and improve patient experience, providing support with access to services, appointment bookings and digital inclusion.
• Ensure the reception team delivers a safe, efficient, responsive and patient-focused service.
• Support the delivery of training for new and existing systems and processes.
• Provide hands-on reception support during periods of exceptional workload, as required.
• Work collaboratively with the Patient Participation Group (PPG) to ensure services remain responsive to patient needs

Job description

Derbyshire Community Health Services NHS Foundation Trust is recruiting four Reception Team Leaders for Ripley Medical Centre and St Lawrence Road Medical Centre, Clay Cross. You will support the Deputy Practice Manager in leading the reception team and ensuring duties are completed efficiently, professionally and to a high standard.

You will create a welcoming experience for patients, manage records, coordinate workflows, and contribute to day-to-day running in line with policies.