Reception Team Lead

Derbyshire Community Health Services NHS Foundation Trust; Waingroves; On-site; GBP 25,000 - 30,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust is recruiting four Reception Team Leaders for Ripley Medical Centre and St Lawrence Road Medical Centre, Clay Cross. You will support the Deputy Practice Manager in leading the reception team and ensuring duties are completed efficiently, professionally and to a high standard.

You will create a welcoming experience for patients, manage records, coordinate workflows, and contribute to day-to-day running in line with policies.

Responsibilities

• Oversee the day-to-day work of the reception team, ensuring effective allocation and timely completion of tasks.
• Support the Deputy Practice Manager with staff recruitment, induction, training, development and retention.
• Promote a professional, inclusive and welcoming experience for all patients and service users.
• Ensure reception staff have appropriate time and support to complete mandatory training.
• Provide regular 1:1s, pastoral support, return-to-work meetings and appraisals for direct reports.
• Monitor and improve patient experience, providing support with access to services, appointment bookings and digital inclusion.
• Ensure the reception team delivers a safe, efficient, responsive and patient-focused service.
• Support the delivery of training for new and existing systems and processes.
• Provide hands-on reception support during periods of exceptional workload, as required.
• Work collaboratively with the Patient Participation Group (PPG) to ensure services remain responsive to patient needs

Job description

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding - join an outstanding team!

Job overview

DCHS General Practice Services is delighted to be recruiting four Reception Team Leaders, one for each of the following practices:

• Ripley Medical Centre
• St Lawrence Road Medical Centre, Clay Cross

As a Reception Team Leader, you will support the Deputy Practice Manager in leading the reception team and ensuring duties are completed efficiently, professionally and to a high standard.

You will play a key role in creating a welcoming and positive experience for patients, while helping the reception team provide excellent support to patients and clinical colleagues. You will keep records and reporting up to date, coordinate workflows effectively and contribute to the smooth day-to-day running of the practice in line with our policies and procedures.

We welcome applications from candidates with general practice experience who are confident leaders, work well in a fast-paced environment and take a proactive, flexible approach to achieving service objectives.

Main duties of the job

• Oversee the day-to-day work of the reception team, ensuring effective allocation and timely completion of tasks.
• Support the Deputy Practice Manager with staff recruitment, induction, training, development and retention.
• Promote a professional, inclusive and welcoming experience for all patients and service users.
• Ensure reception staff have appropriate time and support to complete mandatory training.
• Provide regular 1:1s, pastoral support, return-to-work meetings and appraisals for direct reports.
• Monitor and improve patient experience, providing support with access to services, appointment bookings and digital inclusion.
• Ensure the reception team delivers a safe, efficient, responsive and patient-focused service.
• Support the delivery of training for new and existing systems and processes.
• Provide hands-on reception support during periods of exceptional workload, as required.
• Work collaboratively with the Patient Participation Group (PPG) to ensure services remain responsive to patient needs

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Detailed job description and main responsibilities

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa's and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website