Medical Receptionist

North Staffordshire Combined Healthcare NHS Trust; Hanley; On-site; GBP 23,000 - 28,000; Part time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking a Medical Receptionist to provide a courteous, efficient reception service and support the practice's admin functions. The role covers Keele Practice on Keele University Campus and will support Moorcroft Medical Centre (Hanley) and Holmcroft Surgery (Stafford).

The position is 18.75 hours per week, with potential for additional hours; Band 2 salary from £25,572 per annum full-time, pro rata for part-time posts.

Qualifications

• Provide a courteous reception service to patients, staff and external agencies.
• Support administrative tasks to ensure smooth practice operation.
• Work as part of a team to maintain quality and efficiency.
• Adhere to CQC and information governance requirements.
• Assist in setting up and following appropriate protocols.
• Cover shifts to maintain safe working environments.

Responsibilities

• Offer patients and stakeholders a reliable reception service.
• Deliver administrative support to the practice as required.
• Assist in workload management and prioritisation.
• Ensure processes follow confidentiality and governance rules.

Skills

Customer service

Teamwork

Administrative tasks

Confidentiality

Job description

To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role.

To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.

To support the team in managing both incoming and existing workload.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

Contribution towards the setting up of appropriate protocols and adhering to them.

Covering team absences to ensure a safe working environment and preservation of safe working systems.

We are looking to appoint a highly motivated and experienced Medical Receptionist to join our team working 18.75 hours per week.

The post will be based at Keele Practice, on Keele University Campus however responding to the needs of our expanding group of Integrated practices, successful applicants will also be required to support our teams at Moorcroft Medical Centre in Hanley and Holmcroft Surgery in Stafford. Therefore, the ability to drive and be adaptable to the demands of the service is a must.

There is a requirement that additional hours are worked as needed, in agreement with management, to ensure the delivery of services between 8am and 6.30pm across all practices. As well as ability to support reception extended access provision at our Moorcroft and Holmcroft sites, one day per week until 8pm (as needed).

Band 2, £25,572 per annum based on wte (Pro rata'd for part time posts).

We are a friendly and well organised team with a forward-thinking approach, working with Proud to Care Values as part of an outstanding organisation.

As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.