Patient Experience & Outpatient Admin Coordinator

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 13,000 - 15,000; Part time

Job summary

A leading healthcare provider in Swindon seeks a Patient Experience Clerk to enhance clinic administration services, ensuring optimal patient engagement and operational efficiency. This role involves managing patient demographics, following up on wait lists, and supporting key performance indicators within the department. Ideal candidates demonstrate excellent customer service skills and strong organizational abilities.

Qualifications

• Excellent customer service skills.
• Ability to manage patient information effectively.
• Strong organizational skills.

Responsibilities

• Deliver day-to-day key performance indicators for the unit.
• Ensure operational procedures meet service needs.
• Manage outpatient administration quality standards.
• Direct booking performance against indicators.

Job description

A leading healthcare provider in Swindon seeks a Patient Experience Clerk to enhance clinic administration services, ensuring optimal patient engagement and operational efficiency. This role involves managing patient demographics, following up on wait lists, and supporting key performance indicators within the department. Ideal candidates demonstrate excellent customer service skills and strong organizational abilities.