Patient Experience Lead: Ward Admin & Front Desk

HealthJobs Ltd; Park Central; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

35 days annual leave

Pension – employer/employee

Spire for you rewards

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Parkway Hospital in Solihull is seeking an experienced Ward Admin & Reception Team Lead to join on a full-time, permanent basis. You will lead front-of-house services, ensuring a seamless, welcoming patient experience and oversee admissions.

Reporting to the hospital management, you will supervise the reception team, manage rosters, and coordinate with clinical teams to support patient flow and billing processes across SAP systems.

Qualifications

• Proven experience in a reception or customer-facing role (healthcare experience desirable).
• Previous supervisory or team leadership experience.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills and a confident, professional telephone manner.
• High attention to detail with a commitment to accuracy and confidentiality.

Responsibilities

• Lead and manage the hospital reception team, ensuring consistently high standards of customer service.
• Supervise day-to-day operations, including rota management, staffing levels, and performance support.
• Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors.
• Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures.
• Support inpatient and day-case bookings using hospital systems (e.g. SAP).
• Manage reception processes including billing, payment collection, and administration tasks.
• Coordinate admission lists and liaise closely with clinical teams to support patient flow.
• Oversee switchboard operations, ensuring all enquiries are handled promptly and professionally.

Skills

Reception experience

Team leadership

Organisation

Communication skills

Patient-facing

Confidentiality

Tools

SAP

Job description

Spire Parkway Hospital in Solihull is seeking an experienced Ward Admin & Reception Team Lead to join on a full-time, permanent basis. You will lead front-of-house services, ensuring a seamless, welcoming patient experience and oversee admissions.

Reporting to the hospital management, you will supervise the reception team, manage rosters, and coordinate with clinical teams to support patient flow and billing processes across SAP systems.