Hospitality Team Lead – Elevate Patient Experience

Spire Parkway Hospital; Birmingham; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

35 days annual leave

Pension (employer & employee)

Spire for you rewards

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Parkway Hospital in Solihull is seeking an experienced Hospitality Team Lead to manage a small Hosts and Catering Assistants team, ensuring meals and refreshments are delivered promptly and with a high standard of service.

You will work closely with clinical teams, maintain cleanliness and safety, and drive patient satisfaction through proactive leadership, training, and handling day-to-day operational needs; a strong hospitality background and supervisory experience are essential.

Qualifications

• Previous hospitality experience, ideally within a supervisory or team lead role.
• A passion for delivering outstanding customer service.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• The ability to work effectively within a busy team environment.
• A proactive and flexible approach to supporting patients and colleagues.
• A willingness to complete mandatory training including Health & Safety, COSHH, Infection Control and Manual Handling.

Responsibilities

• Lead, motivate and support a team of Hosts and Catering Assistants.
• Ensure patients receive excellent service, with meals and refreshments delivered efficiently and professionally.
• Respond to patient requests promptly, helping to create a comfortable and positive hospital experience.
• Work closely with clinical teams to support the day-to-day needs of the hospital.
• Monitor hospitality equipment and supplies, escalating any faults or shortages as required.
• Maintain high standards of cleanliness, quality, patient confidentiality and customer care.
• Support catering and housekeeping teams with daily operational duties.
• Ensure compliance with Health & Safety, COSHH and hospital policies.

Skills

Hospitality experience

Leadership

Communication

Teamwork

Flexibility

Training compliance

Job description

Spire Parkway Hospital in Solihull is seeking an experienced Hospitality Team Lead to manage a small Hosts and Catering Assistants team, ensuring meals and refreshments are delivered promptly and with a high standard of service.

You will work closely with clinical teams, maintain cleanliness and safety, and drive patient satisfaction through proactive leadership, training, and handling day-to-day operational needs; a strong hospitality background and supervisory experience are essential.