Patient Experience Front Desk Coordinator

UHDB; Burton upon Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

UHDB is seeking a proactive Front of House receptionist for the Treatment Centre Administration Department. You will greet patients, manage bookings for the Eye Clinic and Day Case Theatres, and handle routine enquiries with care and professionalism.

The role involves occasional clerical work across the Eye Clinic Reception and File Room, with variable shift patterns to fit team needs. A capable communicator with reliable teamwork is essential.

Qualifications

• Experience in customer service and busy front-line roles.
• Ability to work in a fast-paced hospital environment.
• Proven clerical skills and accuracy in data handling.

Responsibilities

• Front of House reception greeting patients and guiding them to Eye Clinic.
• Booking in and out patients, handling inquiries and referrals.
• Cover for clerical office work, Eye Clinic reception and File Room as needed.

Skills

Customer service

Front of House

Reception

Teamwork

MS Office

Tools

MS Office

Job description

UHDB is seeking a proactive Front of House receptionist for the Treatment Centre Administration Department. You will greet patients, manage bookings for the Eye Clinic and Day Case Theatres, and handle routine enquiries with care and professionalism.

The role involves occasional clerical work across the Eye Clinic Reception and File Room, with variable shift patterns to fit team needs. A capable communicator with reliable teamwork is essential.