Front of House Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; Walton-on-Trent; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a clerical services post holder to provide front line reception and administrative support in the Treatment Centre Administration Department. The role involves patient contact, handling enquiries for Consultants and staff, and a mixture of clerical duties to ensure smooth operation.

Shift patterns include 07:30-15:30, 08:30-16:30, and 10:00-18:00, with weekly changes to cover various areas including Eye Clinic reception and

Responsibilities

• Front of House reception greeting patients and handling enquiries
• Booking in patients and organising appointments for Eye Clinic and Day Case Theatres
• Cover for clerical office work, Eye Clinic reception and File Room as needed and on varying shifts
• Booking interpreters and filing paperwork as part of regular duties

Job description

The post holder is required to provide a clerical service within the Treatment Centre, ensuring that the professional and caring image of the Trust is maintained at all times.

The post will involve a combination of patient contact (face to face and on the telephone), Consultant and staff enquiries and a range of clerical duties intended to ensure the smooth and efficient operation of the Treatment Centre Administration Department.

The department is fast paced with high pressure at peak times. Reliability, Flexibility and a good Team Spirit are essential to the role.

The role is predominantly the Front of House reception, booking in patients and dealing with enquiries, but cover will be required for clerical office work, Eye Clinic reception and File room as necessary and on differing shift patterns.

Shift patterns will include 07:30am-15:30pm, 08:30am-16:30pm, and 10:00am-18:00pm and will change weekly to coincide with colleagues.

The role is predominately the Front of House reception role greeting patients, booking them in and out to the Eye Clinic and Day Case Theatres.

Cover will be required for clerical office work, Eye Clinic Reception, and File Room as necessary and on differing shift patterns.

Booking and pending future appointments, booking interpreters, and filing paperwork are all regular aspects of the job.

Closing date of applications: 12 November 2026

Interview date: 26 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

For further details / informal visits contact: Name: Mollie Jones Job title: Administration Team Leader Email address: [e-mail] Telephone number: 01283 511511

ext 6311