Patient Access Coordinator - Fixed Term

Chelwest; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex site. The role is based in a busy call centre supporting two hospitals, handling around 26,000 calls per month, with rota-based hours from 8am to 5.30pm.

You will provide administrative support focused on patients, liaising with staff across teams, and delivering high-quality customer service. NHS experience and strong communication are essential.

Qualifications

• GCSE English and Maths or equivalent.
• Experience in an administrative capacity.
• Experience in handling complex telephone calls.
• Experience working as part of a team.

Responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure.
• Oversee the work of more junior staff and ensure work objectives are met daily.
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.

Skills

Customer service

Telephone experience

Communication skills

Teamwork

Adaptable

Education

GCSE English and Maths

Tools

Cerner PAS

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the West Middlesex site. The role is based in a busy call centre supporting two hospitals, handling around 26,000 calls per month, with rota-based hours from 8am to 5.30pm.

You will provide administrative support focused on patients, liaising with staff across teams, and delivering high-quality customer service. NHS experience and strong communication are essential.