Patient Administrator (Outpatients Department)

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 24,000; Part time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Part-time Band 3 Patient Administrator for the Outpatients Reception, covering Maternity and Gynaecology. You will provide a patient-centred reception service, support clinical teams, and help maintain efficient patient flow in a busy outpatient setting.

The role requires prior reception experience, excellent communication, and the ability to remain calm and empathetic under pressure.

Qualifications

• Experience of providing a high level of customer care.
• Excellent communication and listening skills.
• Ability to stay organised in a busy outpatient reception environment.

Responsibilities

• Provide a customer focused reception service in Outpatients.
• Support delivery of high quality care by welcoming patients.
• Handle queries from patients and relatives with confidentiality.
• Refer clinical queries to appropriate staff.
• Update patient details on PAS and ensure accurate demographics on arrival/departure.
• Oversee junior staff and provide training to new starters.
• Arranging interpreters and transport where indicated.
• Adhere to trust procedures and participate in development of administrative processes.

Skills

Reception experience

Customer care

Communication skills

Job description

Company:

Company: Chelsea and Westminster Hospital NHS Foundation Trust

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Chelsea and Westminster Hospital Site - Part time role

Band 3 Patient Administrator - Patient Access- Outpatients Reception - Covering Maternity and Gynaecology

We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient department.

If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

The successful candidate must have previous reception experience and have excellent communication and customer service skills.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals.

The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where

• Wards

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Roles and responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Provide an excellent standard of service to patients at all times
• Check all demographic details either at check in or as patient is booking their follow up and update PAS accordingly
• Book patients into clinics on the day where appropriate
• Make appointments, ensuring patients are sent letters of confirmation when appointments are not made face to face

This advert closes on Tuesday 10 Nov 2026

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust