Patient Experience Coordinator

NHS Jobs; Over; On-site; GBP 23,000 - 29,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust seeks an efficient customer-facing administrator to join the telephone hub and reception team. You will direct patients to the right service, book appointments by telephone or at reception, and maintain accurate records using the computerised system.

The post-holder will scan letters, update patient records, and ensure tasks are completed to quality standards while complying with information governance, GDPR and DPA regulations.

Responsibilities

• Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completing tasks as appropriate.
• Creating of new patient records.
• Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintaining accurate records.

Job description

University Hospitals Bristol and Weston NHS Foundation Trust seeks an efficient customer-facing administrator to join the telephone hub and reception team. You will direct patients to the right service, book appointments by telephone or at reception, and maintain accurate records using the computerised system.

The post-holder will scan letters, update patient records, and ensure tasks are completed to quality standards while complying with information governance, GDPR and DPA regulations.