Patient Experience Coordinator

NHS Jobs; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an administrator to handle patient enquiries, book appointments by telephone or at reception, and scan letters for filing. You will create new patient records and maintain files to high information governance standards, in line with GDPR and DPA regulations.

In this role you will work in the telephone hub, ensure accurate record keeping, and support administrative processes to deliver patient-centered care with courteous,

Responsibilities

• Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completing tasks as appropriate.
• Creating of new patient records.
• Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintaining accurate records.

Job description

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an administrator to handle patient enquiries, book appointments by telephone or at reception, and scan letters for filing. You will create new patient records and maintain files to high information governance standards, in line with GDPR and DPA regulations.

In this role you will work in the telephone hub, ensure accurate record keeping, and support administrative processes to deliver patient-centered care with courteous,