Outpatient Booking & Patient Services Coordinator

University Hospitals Bristol and Weston NHS Foundation Trust; West of England; Sur place; GBP 28 000 - 31 000; Plein temps

Résumé du poste

The University Hospitals Bristol and Weston NHS Foundation Trust is seeking a diligent Clinic Co-ordinator to provide a comprehensive outpatient booking and administrative service. You will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and deliver a professional, courteous service to patients, carers, clinicians and colleagues.

The role supports outpatient services across multiple hospital sites, handling booking and scheduling

Responsabilités

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Ensure patients are scheduled into the correct clinics within required timescales.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.
• Booking new and follow-up patient appointments.
• Managing clinic templates and appointment slots.
• Rescheduling, cancelling, and rearranging appointments as required via the phone
• Ensuring urgent patients are booked within appropriate timescales.
• Registering patients on the PAS system.
• Updating patient demographics and contact details.
• Processing referrals and ensuring accurate patient records.
• Preparing clinic lists and checking appointments are correctly allocated.

Description du poste

The University Hospitals Bristol and Weston NHS Foundation Trust is seeking a diligent Clinic Co-ordinator to provide a comprehensive outpatient booking and administrative service. You will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and deliver a professional, courteous service to patients, carers, clinicians and colleagues.

The role supports outpatient services across multiple hospital sites, handling booking and scheduling