Patient Care & Scheduling Coordinator

NHS Jobs; Worle; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an administrator to support patient enquiries and direct them to the appropriate service. You will work in the telephone hub, book appointments, scan letters, and manage patient records with attention to information governance and accuracy.

The role involves handling high volumes of enquiries, updating records, and ensuring data quality in line with GDPR and DPA regulations.

Responsibilities

• Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completing tasks as appropriate.
• Creating of new patient records.
• Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintaining accurate records.

Job description

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an administrator to support patient enquiries and direct them to the appropriate service. You will work in the telephone hub, book appointments, scan letters, and manage patient records with attention to information governance and accuracy.

The role involves handling high volumes of enquiries, updating records, and ensuring data quality in line with GDPR and DPA regulations.