Patient Experience Coordinator

https:/www.parklanepracticeswindon.nhs.uk/; Cricklade; On-site; GBP 18,000 - 24,000; Full time

Job summary

Park Lane Practice Swindon NHS is seeking a proactive receptionist/administrator to support the multidisciplinary team. You will greet patients, register them, book appointments and manage information both electronically and on paper.

You will act as the central contact, handle queries, and liaise with external agencies while maintaining efficient clinic operations. Strong communication and IT skills are essential.

Qualifications

• Excellent communication skills (written and oral).
• Strong IT skills and competence with Office and Outlook.
• Able to work as part of a team and autonomously.

Responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's requests
• Action all incoming correspondence (post and email)
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiate contact with patients, team members and external agencies
• Process referrals to external agencies via ERS
• Process letters and DNA letters
• Action GP2GP tasks
• Read code data on SystmOne
• Photocopy documents and file/store records
• Data entry for new and temporary registrations
• Input data into patient healthcare records
• Scan and attach documents to records
• Process information requests (SAR, insurer/solicitors, DVLA)
• Manage queries in an efficient and professional manner
• Carry out system searches
• Maintain a clean, tidy working area
• Monitor reception area and notice boards
• Support clinical staff with general tasks as required

Skills

Communication skills

IT skills

Telephone manner

Teamwork

Time management

Interpersonal skills

Problem solving

Policy awareness

Tools

Office Suite

Outlook

Systmone

Job description

Park Lane Practice Swindon NHS is seeking a proactive receptionist/administrator to support the multidisciplinary team. You will greet patients, register them, book appointments and manage information both electronically and on paper.

You will act as the central contact, handle queries, and liaise with external agencies while maintaining efficient clinic operations. Strong communication and IT skills are essential.