GP Practice Receptionist – Patient Access & Admin

The Methodist Church in Britain; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive holiday allowance

NHS pension scheme

Free car parking nearby

Job summary

The Cricklade Surgery in Swindon is seeking a friendly receptionist to run the front desk, handle bookings and patient enquiries, and assist with new registrations. You will work as part of the team to ensure smooth patient flow and accurate data entry in the clinical system.

Experience in a GP practice or healthcare reception is essential, with excellent communication skills, calm under pressure, and proficiency with practice IT systems.

Qualifications

• Previous GP practice or healthcare reception experience required.
• Ability to stay calm under pressure and manage competing demands.
• Strong IT skills and experience with GP practice systems.
• Excellent communication and interpersonal skills.
• Highly organised with good time management and multitasking.

Responsibilities

• Provide a courteous reception service to patients and visitors.
• Deal with general enquiries and book new and follow-up appointments.
• Answer, make and divert calls, taking accurate messages.
• Explain practice arrangements to new patients and those seeking temporary cover.
• Process new patient registrations and patient deductions.
• Enter home visit requests into the clinical system as needed.
• Enter patient information onto the computer system.
• Open and distribute mail, photocopy, and shred documents.
• Open the premises at the start of the day and secure the building at close.
• Keep the reception area tidy and well stocked.
• Assist with induction of new reception staff and support the team in busy periods
• Provide additional cover during staff holidays or sickness, and other delegated duties

Skills

Calm under pressure

IT systems proficiency

Excellent communication

Time management

Team collaboration

Tools

Practice management software

Job description

The Cricklade Surgery in Swindon is seeking a friendly receptionist to run the front desk, handle bookings and patient enquiries, and assist with new registrations. You will work as part of the team to ensure smooth patient flow and accurate data entry in the clinical system.

Experience in a GP practice or healthcare reception is essential, with excellent communication skills, calm under pressure, and proficiency with practice IT systems.