GP Patient Concierge & Admin Coordinator

St James Medical Centre; London Borough of Croydon; In loco; GBP 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

St James Medical Centre in London Croydon area is seeking a GP Receptionist to provide a friendly, efficient front-dline service to patients, carers and visitors. You will manage appointments, handle calls and signpost to the right clinicians, while upholding confidentiality and NHS policies.

You will work with the clinical team, use EMIS Web and other systems, and support smooth daily operations. The role requires excellent communication, calm under pressure, and a commitment to safeguarding

Competenze

• Front-dline reception skills in a healthcare setting.
• Knowledge of data protection and patient confidentiality.
• Ability to handle busy environments with professionalism.

Mansioni

• Provide a professional and welcoming reception service to patients, carers, and visitors.
• Answer telephone calls promptly, deal with enquiries, and signpost patients appropriately.
• Book, cancel, and manage appointments using clinical systems (e.g. EMIS/SystmOne).
• Process repeat prescription requests in line with practice procedures.
• Maintain accurate and up-to-date patient records, ensuring confidentiality at all times.
• Scan, file, and process incoming/outgoing correspondence and clinical documents.
• Support clinicians with administrative tasks, including referrals and follow-ups.
• Deal with patient queries in a calm and professional manner, including difficult or distressed individuals.
• Ensure compliance with GDPR, NHS policies, and practice procedures.
• Work effectively as part of a team in a busy, fast-paced primary care environment.

Conoscenze

Excellent communication

Customer service

Organisational skills

GDPR awareness

Strumenti

EMIS Web

SystmOne

Descrizione del lavoro

St James Medical Centre in London Croydon area is seeking a GP Receptionist to provide a friendly, efficient front-dline service to patients, carers and visitors. You will manage appointments, handle calls and signpost to the right clinicians, while upholding confidentiality and NHS policies.

You will work with the clinical team, use EMIS Web and other systems, and support smooth daily operations. The role requires excellent communication, calm under pressure, and a commitment to safeguarding