Patient Experience Booking Coordinator

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 28,000; Full time

Job summary

A prominent healthcare trust in Cambridge is seeking a Patient Experience Booking Coordinator to provide essential administrative support within Outpatients. The role involves responding to inquiries, booking services, and managing patient information efficiently. The ideal candidate will have strong organizational skills and a commitment to enhancing the patient experience. This position offers development opportunities, flexible working arrangements, and benefits like subsidized parking and leisure facilities.

Benefits

On-site leisure facilities

Subsidised parking

Flexible working arrangements

Discounted Stagecoach bus travel

Colleague-only break areas

Qualifications

• Experience in an administrative role supporting healthcare or patient services.
• Ability to manage records accurately and efficiently.
• Excellent communication skills for interacting with patients and staff.

Responsibilities

• Provide administrative support across the Patient Experience and Outpatient teams.
• Respond to patient, staff, and relative enquiries via phone, email, and in person.
• Book interpreting and accessibility services accurately.

Skills

Administrative support

Communication skills

Record keeping

Job description

Patient Experience Booking Coordinator

The Patient Experience Booking Coordinator provides professional administrative support within Outpatients, ensuring a high standard of service to patients, relatives, and colleagues.

The role supports interpreting, accessibility, and main reception services, helping to deliver an efficient and positive patient experience across the department.

Key Responsibilities

• Provide administrative support across the Patient Experience and Outpatient teams.
• Respond to patient, staff, and relative enquiries via phone, email, and in person.
• Book interpreting and accessibility services accurately and in line with Trust procedures.
• Register, check, and update patient and referral information on Trust systems.
• Maintain accurate records and spreadsheets to support reporting and monitoring.
• Cover the outpatient main reception, assisting patients and providing information as required.
• Liaise with internal teams and external providers to ensure timely coordination of services.
• Attend meetings, take notes, and complete general administrative tasks including photocopying and filing.
• Support colleagues during periods of absence to maintain continuity of service.
• Undertake any other duties relevant to the post to support effective patient care and service delivery.

About Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.

Visa Sponsorship

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have:

• applied for a Graduate visa,
• completed your course and applied for a Graduate visa before the anticipated start date of your employment, or
• the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

Application Details

This vacancy will close at midnight on 12th January 2026. Interviews are due to be held on 19th January 2026.

This advert closes on Sunday 11 Jan 2026.

Benefits to You

• Development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries.
• Reduced cost Stagecoach bus travel to and from Cambridge University Hospital site; free park‑and‑ride bus journeys between Babraham Road and Trumpington sites, and free route to and from Cambridge train station and our hospitals.
• Subsidised cost of parking on site for eligible staff.
• 24/7 hot food available at a reduced cost to colleagues on CUH campus.
• Purpose‑created colleague‑only café and break spaces featuring free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
• Flexible arrangements may include part‑time working, job‑share, term‑time working and flexible start and finish times.

We welcome applications from the Armed Forces.

EEO Statement: We are committed to equality and diversity and encourage applications from all suitably qualified people (including women, minorities and disabled applicants).