Patient Experience Advisor — Part-Time (Weekend Flex)

Optical Express Group; Southampton; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

33 days annual leave

Free optical products

Discounted procedures

Modern facilities

Training & progression

Job summary

Optical Express Group in Southampton invites applications for a Part-time Patient Advisor role. You will greet patients, assist during consultations, and support health checks with advanced eye-scanning equipment.

Your day-to-day includes coordinating appointments, discussing finance options, and ensuring accurate records in a cared-for clinic environment. The role emphasizes exceptional customer service, organizational skills, and clear communication with a diverse patient base.

Qualifications

• Experience in delivering world-class customer service.
• Strong organisational skills and attention to detail.
• Clear and articulate communication with diverse people.

Responsibilities

• Build relationships with patients and communicate before and after treatment.
• Assist in patient consultations and health questionnaires.
• Scan eyes using state-of-the-art equipment as part of health checks.
• Introduce patients to their optometrist and schedule treatment dates.
• Discuss finance options and maintain accurate patient records.

Skills

Customer service

Organisational skills

Communication

Motivated

Job description

Optical Express Group in Southampton invites applications for a Part-time Patient Advisor role. You will greet patients, assist during consultations, and support health checks with advanced eye-scanning equipment.

Your day-to-day includes coordinating appointments, discussing finance options, and ensuring accurate records in a cared-for clinic environment. The role emphasizes exceptional customer service, organizational skills, and clear communication with a diverse patient base.