Patient Coordinator

Community Eye Care Chec; Nottingham; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

23 days holidays

Bonus scheme

Company pension

Life assurance

Bluelight Card discounts

Gym membership discounts

Cycle to work scheme

Tech scheme

Job summary

Community Eye Care Chec in Nottingham is seeking a Patient Coordinator who enjoys helping people and building relationships while delivering excellent patient care. You will be the first point of contact, greet patients, handle inbound and outbound calls, and perform appointment administration.

The role requires empathy, strong communication, and accurate record-keeping using the in-house system and Microsoft Office.

Qualifications

• Experience in a face to face customer service and administrative role.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Ability to learn and adapt to new internal systems.
• Self-motivated and able to prioritise and schedule work independently.

Responsibilities

• Be the first point of contact for patients, greeting them in person and on the phone.
• Book and reschedule appointments using the in-house system.
• Perform general admin duties such as creating patient files and updating records.
• Arrange patient transport when needed using electronic or manual systems.
• Input confidential patient information accurately onto systems.
• Attend meetings and contribute to updating policies and procedures.
• Assist with producing detailed and complex statistical information as required.
• Maintain data quality and patient confidentiality.

Skills

Empathy

Customer service

Communication

Telephone manner

Organisation

Tools

Microsoft Office

Internal systems

Job description

Job Title: Patient Coordinator

Location: Nottingham

Hours: 37.5 hours, over 4 days. 7.30am start time

Salary: £24,784.50

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of Community health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.

The focus of the role is being the first point of contact for our patients, including meeting and greeting, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties related to patients appointments, and maintaining correct records and information.

We are looking for someone who can.

• Responding pro-actively to queries from patients and carers over the telephone and face to face
• To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed.
• To use communication skills including empathy, tact and reassurance.
• Booking and rescheduling appointments using the in-house system
• General admin duties such as making patient files, filing notes, maintaining and updating internal databases.
• For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems.
• To be responsible for the accurate input of confidential patient information onto manual and computer systems
• To attend group meetings and participate in the updating of operational policies and procedures relating as and when required.
• To assist with the accurate and timely production of detailed and complicated statistical information as and when required
• To maintain a robust approach to data quality and patient confidentiality.

What you’ll bring to the role:

• Natural ability to empathise with patients and demonstrate a genuine care
• Experience in a face to face customer service and administrative role
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently

.

Why work for us?

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Annual Company Bonus scheme
• MediCash
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100’s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership discounts
• Cycle to work scheme
• Tech scheme