Patient Co-ordinator

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual Leave 27–33 days

On-site Nurseries

Health & Well-Being Hub

Employee Assistance Programme

Public transport discounts

Flexible working options

Staff discounts

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking a Patient Co-ordinator to deliver an efficient confidential administrative and secretarial service to Obstetrics and Gynaecology Consultants and their Medical Team, enabling high-quality patient care. You will support admissions, typing to meet turnaround times, and manage waiting lists with strong data accuracy.

We value motivated, enthusiastic individuals who fit our ethos of continual improvement, flexible working, and professional

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
• NVQ level three in administration or equivalent experience in a hospital or office environment.

Responsibilities

• Provide efficient, confidential administrative support to Consultants and Medical Team.
• Review Consultants Waiting Lists to support patient pathways and clinic utilisation.
• Maintain accurate data and support Admissions Team.
• Provide cover as part of the administration team to ensure service delivery within timescales.

Skills

Typing speed

Interpersonal skills

Time management

Organisational skills

Communication skills

Team player

Initiative

Education

GCSE C or above in literacy & numeracy

NVQ Level 3 in administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our team consists of Patient Co-ordinators and Waiting List Co-ordinators who provide an excellent service to Consultants, and Specialist Nurses in support of Inpatient and Outpatient services. Our team are supported by the Administration Team Leaders who work closely together in support of leading their direct reports & providing cross cover for the wider team & report to the Operational Support Manager. Our team is dynamic and constantly evolving to manage the demand and challenges of the service. We are a friendly and supportive team, who pull together & support each other with varying workloads, working closely together to ensure a positive & caring environment whilst recognising and actively encouraging and supporting individual development needs and career progression., The role of Patient Co-ordinator To provide an efficient, confidential administrative and secretarial service to the Obstetrics and Gynaecology Consultants and their Medical Team to enable provision of patient care and speciality services. To work as a member of the administration team to ensure service delivery and adequate administration cover is provided. To adopt a constantly flexible approach to ensure that all Consultant Team and Trust Objectives are completed efficiently and within given timescales. This will include typing to meet Trust turnaround times, resolving patient queries, maintaining accurate data and supporting the Admissions Team. You will also review Consultants Waiting List's in support of patient pathways & full clinic utilisation. As a busy department, we are looking for motivated, enthusiastic & hardworking individuals who fit with our ethos of continual improvement & delivery of the highest quality patient-centred care. This is a responsible role, where you are the pivotal person in the patient's relationship with the Clinical Team. You will have well-developed communication, organisation & time management skills. You'll be a friendly and positive team player & have excellent interpersonal skills. You will have the ability to work under pressure whilst remaining calm using you own initiative in a logical & methodical way maintaining attention to detail, but be able to multi-task whilst dealing with interruptions.

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy NVQ level three in administration or equivalent experience in a hospital or office environment.
• Proficient typist with keyboard skills.
• Basic understanding of Microsoft Office packages including Word, Excel and Outlook
• IT capable to ensure proficient use of hospital computer systems, IT experience of Microsoft Office packages.
• Proven organisational skills with the ability to prioritise workload and to work to deadlines.
• Good interpersonal skills for dealing with people internal and external to the organisation., Previous secretarial experience and/or experience in a hospital or office environment
• Understanding and previous experience in medical terminology, An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls.
• Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar.
• Ability to work quickly and accurately.
• Ability to use own judgement and initiative as appropriate.
• Ability to work flexibly within a team. Gloucestershire Hospitals NHS Foundation Trust is one of the largest hospital trusts in England, delivering services from two general hospitals in thriving Gloucester and beautiful regency Cheltenham. We have over 9,000 members of staff who are committed to providing high quality acute elective and specialist services under our vision of 'Best Care For Everyone'.
• Generous Annual Leave Allowance starting at 27 days plus Bank Holidays and increasing to 33 days
• Access to the NHS Pension Scheme
• Access to our Health and Well-Being Hub and Employee Assistance Programme
• Access to on-site Nurseries
• Discounted Public Transport
• Safe, supportive and positive working environment with regular, robust supervision
• A wide range of exciting learning opportunities including a number of Apprenticeships
• Flexible Working
• Many of our staff work flexibly in different ways. Please talk to us about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.
• Reward and Recognition Schemes
• Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts both online and on the high street from large national retailers to local businesses in a wide range of categories including days out, holidays, cars, fashion, gifts and phones.