Health Services Coordinator

Bionical Health Ltd; East Midlands; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday day off

Blue Light Discount Card

Salary sacrifice pension scheme

Employee Assistance Programme (counsel

Death in service cover

Job summary

Bionical Health Ltd is seeking a proactive Healthcare Service Coordinator to join our SPA team at the Willington head office in Derbyshire. You will act as the central link between NHS teams, clinicians, nurses and patients, ensuring timely, accurate and compassionate support from first contact.

You will manage NHS email inboxes, coordinate with NHS centres, perform welfare calls, and help shape patients' initial experiences of care while maintaining confidentiality and a proactive, organised

Qualifications

• Strong administrative experience in a fast-paced environment.
• Excellent written and verbal communication skills.
• Confidence handling sensitive and confidential information professionally.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Experience in email management and digital communication.
• Awareness of NHS systems and communication pathways.
• A proactive “can do” attitude and flexible approach.
• A clinical mindset or prior healthcare exposure (desirable).

Responsibilities

• Managing a high-volume NHS and clinical email inbox with speed, accuracy and professionalism.
• Liaising with NHS centres regarding new patient referrals and treatment regimes.
• Carrying out welfare calls to Nurses and Renal Technicians to resolve issues quickly.
• Completing welcome calls for new patients, helping shape their first experience of care.
• Coordinating closely with Clinical Lead Nurses and internal teams.
• Managing the NHS inbox and Nurse/RT inbox for both services.
• Recording and managing clinical incidents and adverse events accurately.
• Keeping communication workflows organised, efficient and patient-focused.

Skills

Administrative experience

Written and verbal communication

Confidential information handling

Problem-solving

Email management

NHS systems awareness

Proactive attitude

Healthcare exposure (desirable)

Job description

Full-Time, Permanent, Monday to Friday, 8:30am to 5:30pm

At Bionical Health, we’re looking for a confident, organised and proactive Healthcare Service Coordinator to join our Single Point of Access (SPA) team at our Head Office in Willington, Derbyshire. You’ll play a key role in supporting one of our specialist nursing services, ensuring patients receive timely, accurate and compassionate support from the very first contact.

What makes this role exciting?

This isn’t just admin — it’s coordination that genuinely matters. You’ll be the central link between NHS teams, clinicians, nurses and patients, ensuring information flows clearly and efficiently so patients receive the right care at the right time.

You’ll be:

• Managing a high-volume NHS and clinical email inbox with speed, accuracy and professionalism
• Liaising with NHS centres regarding new patient referrals and treatment regimes
• Carrying out welfare calls to Nurses and Renal Technicians to resolve issues quickly
• Completing welcome calls for new patients, helping shape their first experience of care
• Carrying out welfare calls to Nurses and Renal Technicians to resolve issues quickly
• Coordinating closely with Clinical Lead Nurses and internal teams
• Managing the NHS inbox and Nurse/RT inbox for both services
• Recording and managing clinical incidents and adverse events accurately
• Keeping communication workflows organised, efficient and patient-focused

What essential experience do you need as the Service Co-ordinator?

We’re looking for someone who thrives in a busy, detail-driven environment and enjoys bringing structure to complex communication flows.

• Strong administrative experience in a fast-paced environment
• Excellent written and verbal communication skills
• Confidence handling sensitive and confidential information professionally
• Strong problem-solving skills and the ability to stay calm under pressure
• Experience in email management and digital communication
• Awareness of NHS systems and communication pathways
• A proactive “can do” attitude and flexible approach
• A clinical mindset or prior healthcare exposure (desirable)

Our Benefits Package

We value our people and offer a comprehensive package designed to support wellbeing, development and lifestyle:

• Additional day off for your Birthday
• Blue Light Discount Card
• Salary sacrifice pension scheme
• Employee Assistance Programme (with counselling support)
• Death in service cover

Shift Pattern:

Monday to Friday, 08:30-17:30 with a 60min lunch break

4 Days per week office-based in Willington, Derbyshire (after training)

At Bionical Health, we value having a diverse workforce and welcome applications from anyone able to demonstrate their suitability for the role. We recruit without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Bionical Health is committed to safeguarding and promoting the welfare of children and young people and adults at risk. We are committed to recruiting candidates who share this commitment and therefore we apply robust recruitment and selection procedures to ensure that the people selected are suitable and that all candidates are subject to appropriate pre-employment checks.