Care Coordinator - Treatment Centre

The Methodist Church in Britain; Bournemouth; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Enhanced pay for after-hours (6.30pm–8

Full training provided for cross-cover

Job summary

The Methodist Church in Britain is seeking an administrative assistant for the Bournemouth East Collaborative PCN. This permanent, part-time role provides cover for Enhanced Care, Pharmacy and Treatment Centre teams, handling appointments, phones and inboxes, clinic setup and staff system access.

The post is 26 hours per week across four days, with cross-cover across PCN teams and reception duties at the Treatment Centre.

Qualifications

• Previous administrative experience in an NHS setting.
• Experience and good knowledge of Microsoft Office and Excel.
• Interest or experience in digital technologies, public health or health inequalities.

Responsibilities

• Provide administrative cover for Enhanced Care, Pharmacy and Treatment Centre teams, including phones, inboxes, appointments and rotas.
• Create and manage pharmacy clinics and support workforce planning across all sites.
• Book and manage appointments, including DOAC, SMR, respiratory, catheter and other PCN clinics.
• Support the hypertension pathway, including booking appointments and liaising with healthcare professionals.
• Support medicines reconciliation from discharge summaries and medication synchronisation under pharmacist supervision.
• Manage Smartcard, S1 and ICE access issues, including password resets, role changes and staff archiving.
• Complete audits, patient recall searches, clinical reports and meeting minutes.
• Assist care home pharmacists with searches and reporting.
• Amend clinic capacity and appointments when staff are absent.
• Provide Treatment Centre reception cover, including greeting patients, recording arrivals on SystmOne and monitoring the waiting area.
• Provide signposting on health and wellbeing and digital support, including NHS App assistance.
• Build effective relationships with PCN teams, social services and wider healthcare professionals.

Skills

IT literacy

Analytical skills

Project planning

Time management

Multitasking

English proficiency

Empathy

Tools

Microsoft Office

Excel

Job description

This permanent role within Bournemouth East Collaborative PCN gives administrative cover to the Enhanced Care, Pharmacy and Treatment Centre teams. Core work covers appointments, phones and inboxes, pharmacy clinic set-up, and clinicians' system access. It runs to 26 hours a week over four days, with cross-cover across PCN teams and reception duties at the Treatment Centre. An enhanced DBS and previous administrative experience in an NHS setting are needed.

What the job involves

• Provide administrative cover for Enhanced Care, Pharmacy and Treatment Centre teams, including phones, inboxes, appointments and rotas
• Create and manage pharmacy clinics and support workforce planning across all sites
• Book and manage appointments, including DOAC, SMR, respiratory, catheter and other PCN clinics
• Support the hypertension pathway, including booking appointments and liaising with healthcare professionals
• Support medicines reconciliation from discharge summaries and medication synchronisation under pharmacist supervision
• Manage Smartcard, S1 and ICE access issues, including password resets, role changes and staff archiving
• Complete audits, patient recall searches, clinical reports and meeting minutes
• Assist care home pharmacists with searches and reporting
• Amend clinic capacity and appointments when staff are absent
• Provide Treatment Centre reception cover, including greeting patients, recording arrivals on SystmOne and monitoring the waiting area
• Provide signposting on health and wellbeing and digital support, including NHS App assistance
• Build effective relationships with PCN teams, social services and wider healthcare professionals

What’s required

Experience

• Previous administrative experience in an NHS setting
• Experience and good knowledge of Microsoft Office and Excel
• Interest or experience in digital technologies, public health or health inequalities

Skills & knowledge

• Proficient IT, analytical and project planning skills
• Good coordination, organisation and time management
• Ability to multitask and take busy days in stride, as a self-starter
• Strong written and spoken English
• High degree of accuracy with patient correspondence and notes
• Empathy and compassion for patients

Checks & eligibility

• Enhanced DBS check, with a DBS subscription service certificate accepted if the original is shown

Other

• Communicate with colleagues at all levels in a friendly, professional manner
• Strong meeting notes dictation
• Complete tasks to deadlines and to a specified standard
• Flexible approach to work
• Work without close supervision
• Work to a professional standard

Nice to have

• Good knowledge of SystmOne Primary Care clinical and administrative system
• Ability to undertake searches, construct reports and use documentation for recording

What’s offered

• Enhanced pay between 6.30pm and 8pm on weekdays and on Saturdays
• Full training provided for cross-cover work