Patient Contact & Admin Specialist – Primary Care

NHS Scotland; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in Glasgow is seeking a Call Center professional responsible for managing incoming and outgoing patient calls. The role requires excellent communication, customer care skills, and the ability to work under pressure. Ideal candidates will have previous call center experience and a team-centric approach. This position promotes inclusivity and community spirit while providing essential services to a diverse patient population.

Qualifications

• Previous experience in a call center or similar work is desirable.
• Must be reliable and flexible to meet service demands.

Responsibilities

• Answer all calls and handle outbound calls.
• Input referrals into the electronic patient information system accurately.
• Triaging patients and scheduling appointments for the Phlebotomy service.

Skills

Good communication skills

Excellent keyboard skills

Ability to work well under pressure

Customer care focus

Good telephone skills

Team working skills

Job description

A major healthcare provider in Glasgow is seeking a Call Center professional responsible for managing incoming and outgoing patient calls. The role requires excellent communication, customer care skills, and the ability to work under pressure. Ideal candidates will have previous call center experience and a team-centric approach. This position promotes inclusivity and community spirit while providing essential services to a diverse patient population.