Patient Concierge & Self-Pay Conversion Specialist

Circle Health Group Limited – Monthly; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Job summary

Circle Health Group Limited is recruiting a Patient Liaison Officer at The Park Hospital in Nottingham to help convert self-pay enquiries into booked procedures. This full-time role (37.5 hours) is fixed-term for 9 months and requires flexible shifts including evenings and Saturdays.

You will provide a high-quality service, respond promptly to enquiries, and support patients from initial contact to appointment.

Qualifications

• Customer service experience via telephone, written and face-to-face interactions.
• Ability to work within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Responsibilities

• Convert appropriate self-pay enquiries and consultations to self-pay procedures against pre-agreed targets.
• Ensure a quality service for potential self-pay patients including timely responses from patients, consultants, medical secretaries and the NEC.
• Facilitate access times and information required for patients to convert to procedure.
• Influence patients to choose Circle Health Group for their procedure.
• Provide pre-consultation information and indicative pricing to the NEC and to patients to maximise conversion to appointment.
• Book appropriate self-pay patients into clinic appointments and complete mandatory training.

Skills

Customer service

Telephone

MS Outlook

MS Excel

MS Word

English

Tools

MS Outlook

MS Excel

MS Word

Job description

Circle Health Group Limited is recruiting a Patient Liaison Officer at The Park Hospital in Nottingham to help convert self-pay enquiries into booked procedures. This full-time role (37.5 hours) is fixed-term for 9 months and requires flexible shifts including evenings and Saturdays.

You will provide a high-quality service, respond promptly to enquiries, and support patients from initial contact to appointment.