Patient Liaison & Self-Pay Concierge

Circle Health Group Limited; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday per year + bank

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies (enhanced pay

Non-contributory life insurance

Staff engagement hub with discounts

Wellbeing resources

Employee recognition programmes

Training & development opportunities

Job summary

The Park Hospital in Nottingham, part of Circle Health Group, is seeking a Patient Liaison Officer to join the Marketing team. This full-time role covers 37.5 hours per week and involves a fixed-term period of 9 months with a shift pattern including evenings and Saturdays.

You will convert self-pay enquiries, provide pre-consultation information, and ensure timely responses to patients and NEC. Experience in customer service and good English are essential.

Qualifications

• Customer service via telephone, written and face-to-face interactions.

Responsibilities

• Convert appropriate self-pay enquiries to self-pay procedures against pre‑agreed targets.

Skills

Customer service

Interpersonal skills

Telephone skills

English language

Service performance standards

Tools

MS Outlook

Excel

Word

Job description

The Park Hospital in Nottingham, part of Circle Health Group, is seeking a Patient Liaison Officer to join the Marketing team. This full-time role covers 37.5 hours per week and involves a fixed-term period of 9 months with a shift pattern including evenings and Saturdays.

You will convert self-pay enquiries, provide pre-consultation information, and ensure timely responses to patients and NEC. Experience in customer service and good English are essential.