Hospital Front Desk & Patient Access Coordinator

South Tees; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a proactive receptionist to support outpatient services at The James Cook University Hospital. You will greet patients, manage appointment bookings, and handle inquiries while updating patient details in the hospital system.

Strong communication and computer skills are essential; you will work as part of a busy team in a patient‑facing environment, with opportunities for leadership training and development.

Qualifications

• GCSEs in Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent.
• NVQ 2 in Business Administration or equivalent experience.
• Good numeracy and literacy; able to work accurately in a clerical environment.

Responsibilities

• Greet patients and arrange appointments for outpatient clinics.
• Handle a wide range of enquiries in person and by phone.
• Update patient information on the CaMIS system and maintain records.

Skills

Communication skills

Interpersonal skills

Word processing

Office suite

Education

GCSE Maths & English

NVQ 2 Business Administration

Tools

CaMIS system

Microsoft Office

Job description

South Tees Hospitals NHS Foundation Trust is seeking a proactive receptionist to support outpatient services at The James Cook University Hospital. You will greet patients, manage appointment bookings, and handle inquiries while updating patient details in the hospital system.

Strong communication and computer skills are essential; you will work as part of a busy team in a patient‑facing environment, with opportunities for leadership training and development.