Patient Co Ordinator

VANRATH; Lisburn; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Employee dental benefits

Training & development

Career progression

Job summary

VANRATH is assisting a dental practice in Lisburn, Northern Ireland, to recruit a friendly Dental Receptionist. You will welcome patients, manage bookings, payments and records, and support the smooth patient journey from enquiry to treatment.

The role is full-time, Monday to Friday, 40 hours per week, with ongoing training, pension and employee dental benefits. A proactive team player with strong IT skills and dental software experience will excel.

Qualifications

• Has previous dental reception experience.
• Has excellent communication and customer service skills.
• Is confident, friendly and professional with patients.
• Is organised and able to work effectively in a busy environment.
• Has good IT skills and is comfortable using dental software.
• Has a proactive approach and enjoys working as part of a team.
• Sales or treatment coordination experience would be advantageous.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Skills

Dental reception experience

Excellent communication

Customer service

IT skills

Dental software

Team player

Sales or coordination

Tools

Dental software

Job description

I am currently recruiting on behalf of my client who are looking for an experienced Dental Receptionist.
This is a great opportunity for someone who enjoys working with people, has excellent communication skills and takes pride in providing a welcoming and professional experience for every patient.
This position is full-time, Monday to Friday, 40 hours per week.

The Role

You will be an important part of the practice team, welcoming patients and helping to ensure that their journey is smooth and positive from their first enquiry through to treatment.

Key Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

About You

We are looking for someone who:

• Has previous dental reception experience.
• Has excellent communication and customer service skills.
• Is confident, friendly and professional with patients.
• Is organised and able to work effectively in a busy environment.
• Has good IT skills and is comfortable using dental software.
• Has a proactive approach and enjoys working as part of a team.
• Sales or treatment coordination experience would be advantageous.

What We Offer

• Competitive salary, depending on experience.
• Full-time, Monday to Friday, 40 hours per week.
• Ongoing training and development.
• Pension scheme.
• Employee dental benefits.
• Supportive and friendly working environment.
• Long-term career development opportunities.