Patient Coordinator/Receptionist Lisburn, NI

Smart Dental Care; Lisburn; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Employee dental benefits

Job summary

Lisburn Dental Centre in Lisburn, Northern Ireland, is seeking an experienced Dental Receptionist to join the friendly front-of-house team. You will ensure a welcoming and smooth patient journey from first enquiry through to treatment.

The role is full-time, Monday to Friday, 40 hours per week, with opportunities for training and development, plus a pension and employee dental benefits. You’ll work with our clinicians to coordinate appointments and payments.

Qualifications

• Previous dental reception experience.
• Excellent communication and customer service skills.
• Confident, friendly and professional with patients.
• Organised and able to work effectively in a busy environment.
• Good IT skills and comfortable using dental software.
• Proactive approach and enjoys working as part of a team.
• Sales or treatment coordination experience would be advantageous.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Skills

Dental reception

Communication

Customer service

IT skills

Team player

Sales experience

Tools

Dental software

Job description

DENTAL RECEPTIONIST, LISBURN DENTAL CENTRE, NORTHERN IRELAND

Lisburn Dental Centre, Lisburn, BT28 1TR - Full-Time - Monday to Friday - 40 Hours Per Week

Join Our Friendly Front-of-House Team

We are looking for an experienced Dental Receptionist to join the friendly team at Lisburn Dental Centre, Northern Ireland.

This is a great opportunity for someone who enjoys working with people, has excellent communication skills and takes pride in providing a welcoming and professional experience for every patient.

The position is full-time, Monday to Friday, 40 hours per week, offering the opportunity to become an integral part of our established practice team.

The Role

You will be an important part of the practice team, welcoming patients and helping to ensure their journey is smooth and positive from their first enquiry through to treatment.

Key Responsibilities

• Welcoming patients and providing excellent customer service.


• Managing appointments, diaries, patient records and payments.


• Answering telephone and online enquiries.


• Converting enquiries into appointments where appropriate.


• Discussing treatment options, finance and membership plans confidently.


• Maintaining accurate and up-to-date patient records.


• Liaising with clinicians and the wider practice team.


• Supporting the day-to-day running of the reception area.


• Promoting practice services and membership plans.


• Supporting patient engagement and practice marketing initiatives.

About You

We are looking for someone who:

• Has previous dental reception experience.


• Has excellent communication and customer service skills.


• Is confident, friendly and professional with patients.


• Is organised and able to work effectively in a busy environment.


• Has good IT skills and is comfortable using dental software.


• Has a proactive approach and enjoys working as part of a team.


• Sales or treatment coordination experience would be advantageous.

What We Offer

• Competitive salary, depending on experience.


• Full-time, Monday to Friday, 40 hours per week.


• Ongoing training and development.


• Pension scheme.


• Employee dental benefits.


• Supportive and friendly working environment.


• Long-term career development opportunities.

Interested?

If you're an experienced Dental Receptionist looking for a full-time position within a friendly and supportive dental practice in Lisburn, Northern Ireland, we'd love to hear from you.