Patient Coordinator/Receptionist - Blackburn

Smart Dental Care; Nelson; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Employee dental benefits

Ongoing training and development

Job summary

Brierfield Dental Practice in Blackburn is seeking an experienced Dental Receptionist or a Dental Nurse with reception experience to join our friendly front-of-house team. The role is full-time, Monday to Friday, 40 hours per week, and you will be the first point of contact for patients, ensuring a smooth patient journey from enquiry to treatment.

We value excellent communication, a welcoming manner, and the ability to work under pressure in a busy environment.

Qualifications

• Has previous dental reception experience, or is a Dental Nurse with reception experience.
• Excellent communication and customer service skills.
• Confident, friendly and professional with patients.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting social media, marketing and patient engagement initiatives.

Skills

Dental reception experience

Customer service

Dental software

Tools

Dental software

Job description

DENTAL RECEPTIONIST, BRIERFIELD DENTAL PRACTICE, BLACKBURN BB9 5SN

Full-Time\\Monday-Friday\\40 Hours Per Week

Join Our Friendly Front-of-House Team

We are looking for an experienced Dental Receptionist or Dental Nurse with reception experience to join the friendly team at Brierfield Dental Practice, Blackburn, BB9 5SN.

This is a great opportunity for someone who enjoys working with people, has excellent communication skills and takes pride in providing a welcoming, professional experience for every patient.

The position is full-time, Monday to Friday, 40 hours per week, offering the opportunity to become an integral part of our established practice team.

The Role

You will be an important part of the practice team, welcoming patients and helping to ensure their journey is smooth and positive from their first enquiry through to treatment.

Key Responsibilities

• Welcoming patients and providing excellent customer service
• Managing appointments, diaries, patient records and payments
• Answering telephone and online enquiries
• Converting enquiries into appointments where appropriate
• Discussing treatment options, finance and membership plans confidently
• Maintaining accurate and up-to-date patient records
• Liaising with clinicians and the wider practice team
• Supporting the day-to-day running of the reception area
• Promoting practice services and membership plans
• Supporting social media, marketing and patient engagement initiatives

About You

We are looking for someone who:

• Has previous dental reception experience, or is a Dental Nurse with strong reception experience
• Has excellent communication and customer service skills
• Is confident, friendly and professional with patients
• Is organised and able to work effectively in a busy environment
• Has good IT skills and is comfortable using dental software
• Has a proactive approach and enjoys working as part of a team
• Sales or treatment-coordination experience would be advantageous

What We Offer

• Competitive salary, depending on experience
• Full-time, Monday-Friday position,40 hours per week
• Ongoing training and development
• Pension scheme
• Employee dental benefits
• Supportive and friendly working environment
• Long-term career development opportunities