Patient Coordinator/Receptionist - Blackburn

Smart Dental Care; Brierfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Full-time (40h)

Training & development

Pension

Employee dental benefits

Friendly environment

Career progression

Job summary

Brierfield Dental Practice in Blackburn is seeking a fully committed Dental Receptionist (or Dental Nurse with reception experience) to join the friendly front-of-house team. The role is full-time, Mon-Fri, 40 hours per week, and involves welcoming patients from first contact through treatment and payments.

You will handle bookings, patient records, finance matters and treatment discussions, collaborating with clinicians to ensure a smooth patient journey and a welcoming, professional

Qualifications

• Experience in dental reception or front-of-house in a dental setting.
• Excellent communication and customer service abilities.
• Confident, friendly and professional with patients; able to work in a busy practice.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting day-to-day running of the reception area.
• Promoting practice services and membership plans.

Skills

Dental reception experience

Customer service

Communication skills

IT skills

Team player

Tools

Dental software

Job description

Full-Time\Monday-Friday\40 Hours Per Week Join Our Friendly Front-of-House Team

DENTAL RECEPTIONIST, BRIERFIELD DENTAL PRACTICE, BLACKBURN BB9 5SN

Full-Time\Monday-Friday\40 Hours Per Week Join Our Friendly Front-of-House Team

We are looking for an experienced Dental Receptionist or Dental Nurse with reception experience to join the friendly team at Brierfield Dental Practice, Blackburn, BB9 5SN.

This is a great opportunity for someone who enjoys working with people, has excellent communication skills and takes pride in providing a welcoming, professional experience for every patient.

The position is full-time, Monday to Friday, 40 hours per week, offering the opportunity to become an integral part of our established practice team.

The Role

You will be an important part of the practice team, welcoming patients and helping to ensure their journey is smooth and positive from their first enquiry through to treatment.

Key Responsibilities

• Welcoming patients and providing excellent customer service
• Managing appointments, diaries, patient records and payments
• Answering telephone and online enquiries
• Converting enquiries into appointments where appropriate
• Discussing treatment options, finance and membership plans confidently
• Maintaining accurate and up-to-date patient records
• Liaising with clinicians and the wider practice team
• Supporting the day-to-day running of the reception area
• Promoting practice services and membership plans
• Supporting social media, marketing and patient engagement initiatives

About You

• Has previous dental reception experience, or is a Dental Nurse with strong reception experience
• Has excellent communication and customer service skills
• Is confident, friendly and professional with patients
• Is organised and able to work effectively in a busy environment
• Has good IT skills and is comfortable using dental software
• Has a proactive approach and enjoys working as part of a team
• Sales or treatment-coordination experience would be advantageous

What We Offer

• Competitive salary, depending on experience
• Full-time, Monday-Friday position, 40 hours per week
• Ongoing training and development
• Pension scheme
• Employee dental benefits
• Supportive and friendly working environment
• Long-term career development opportunities