Patient Coordinator/Receptionist Bolton Road BL4

Smart Dental Care; Kearsley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Employee dental benefits

Training and development

Supportive environment

Job summary

Bolton Road Dental Practice in Farnworth is seeking an experienced Dental Receptionist to join the friendly front-of-house team. The role involves welcoming patients and ensuring a smooth journey from enquiry to treatment.

The ideal candidate has reception experience, excellent communication and IT skills, and the ability to work in a busy environment. Competitive salary and ongoing training are offered.

Qualifications

• Experience in dental reception is required.
• Excellent communication and customer service skills.
• Confident, friendly and professional with patients.
• Organised and able to work in a busy environment.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Skills

Dental reception experience

Excellent communication

Customer service

Organised

Dental software

Tools

Dental software

Job description

Dental Receptionist, Bolton Road Dental Practice, Farnworth

Full-time, Monday to Thursday, 40 hours per week

Join Our Friendly Front-of-House Team

We are looking for an experienced Dental Receptionist to join the friendly team at Bolton Road Dental Practice, Farnworth. This is a great opportunity for someone who enjoys working with people, has excellent communication skills and takes pride in providing a welcoming and professional experience for every patient.

The Role

You will be an important part of the practice team, welcoming patients and helping to ensure their journey is smooth and positive from their first enquiry through to treatment.

Key Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting the day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

About You

• Has previous dental reception experience.
• Has excellent communication and customer service skills.
• Is confident, friendly and professional with patients.
• Is organised and able to work effectively in a busy environment.
• Has good IT skills and is comfortable using dental software.
• Has a proactive approach and enjoys working as part of a team.
• Sales or treatment coordination experience would be advantageous.

What We Offer

• Competitive salary, depending on experience.
• Full-time, Monday to Thursday, 40 hours per week.
• Ongoing training and development.
• Pension scheme.
• Employee dental benefits.
• Supportive and friendly working environment.
• Long-term career development opportunities.