Patient-Centric Admin Specialist — Fertility Centre

Birmingham Women's and Children's Hospital and Charity; Birmingham; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrative coordinator for the Fertility Centre. You will undertake clerical duties and act as the first point of contact for patients and visitors, welcoming them with a sympathetic approach.

You will provide a range of support services to aid the smooth running of the unit, manage referrals in EPIC and IDEAS, process funding status, and coordinate communications across email, IDEAS, Doctor Doctor and telephone.

Qualifikationen

• Experience in healthcare administration preferred.
• Excellent communication and interpersonal skills with empathy.
• Proficient in using patient management systems and basic IT tools.

Aufgaben

• Undertake and coordinate administrative/clerical duties per Fertility Centre procedures; act as first point of contact for patients and the public.
• Provide a range of support services to the Fertility Centre to aid smooth running of the unit.
• Play a key part in the Fertility Centre team, delivering high quality care to patients.
• Manage referrals into the Fertility Centre using EPIC and IDEAS.
• Process funding status from application to communication with patients using ICB criteria and IT systems.
• Communicate with patients via email, IDEAS, Doctor Doctor and telephone.
• Schedule appointments including cancellations and rescheduling as required.
• Raise invoices using IDEAS (training provided).

Jobbeschreibung

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrative coordinator for the Fertility Centre. You will undertake clerical duties and act as the first point of contact for patients and visitors, welcoming them with a sympathetic approach.

You will provide a range of support services to aid the smooth running of the unit, manage referrals in EPIC and IDEAS, process funding status, and coordinate communications across email, IDEAS, Doctor Doctor and telephone.