Senior Admin Assistant

Birmingham Women’s and Children; Birmingham; Presencial; GBP 26 000 - 27 000; Tempo integral

Resumo da oferta

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrative professional to support the Fertility Centre, acting as first point of contact for patients and visitors with a compassionate approach. You will coordinate administrative tasks, manage referrals in EPIC and IDEAS, and help ensure smooth running of the unit while upholding high quality patient care across the department.

The role offers a permanent contract, full-time hours and the chance to grow within a leading

Qualificações

• Experience working with Fertility patients.
• Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements.
• Experience using an electronic patient record / Patient Administration system.
• Experience of an electronic patient consent package.
• Basic literacy and numeracy skills.
• Ability to analyse working environment and escalate as needed.

Responsabilidades

• Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS).
• Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.
• Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.
• Scheduling appointments including canceling and rescheduling as and when required.
• Payments - Raising invoices using our IDEAS (training will be provided).

Conhecimentos

Experience with Fertility patients

Knowledge of HFEA requirements

Electronic patient records

Electronic patient consent packages

Analytical and numeracy skills

Ability to escalate appropriately

Formação académica

General education standard

Descrição da oferta de emprego

Search through the open vacancies at Birmingham Women’s and Children’s.

This is YOUR place

• To be at the heart of brilliant care for women, children and young people.
• Where innovation, compassion, and opportunity meet to help transform lives.
• To make a unique impact from day one. As one of only two centres in the UK for women, children, and young people, this is where you can help bring prize-winning discoveries and game-changing innovations to life.
• To grow a thriving career and unlock your potential. Our unique and vast specialisms provide opportunities you won’t find anywhere else. No matter the career path you choose – you’ll have unwavering support for your ambition and a real investment in your learning.
• To discover a community of support. Where our strength comes from our people, who come from every walk of life and who work shoulder-to-shoulder across every discipline. Here, you’ll find a deep camaraderie and the support to take control of your career and find your passion – on the best days, and the toughest.

This is Birmingham Women’s and Children’s Trust.

This is your place, our place, the place.

Main area Fertility Centre Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Occasional Saturdays and Bank Holidays)

Site Birmingham Women's Hospital Town Birmingham Salary £25,760 - £27,476 per annum Salary period Yearly Closing 22/10/2026 23:59

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.

To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.

To play a key part in the Fertility Centre team in providing high quality care to all patients accessing our services.

Main duties of the job

Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)

Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.

Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.

Scheduling appointments including canceling and rescheduling as and when required.

Payments - Raising invoices using our IDEAS (training will be provided)

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

Person specification

Qualifications

• Good standard of general education

Knowledge

• Previous experience of working with Fertility patients
• Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
• Experience of using an electronic patient record / Patient Administration system
• Experience of an electronic patient consent package

ANALYTICAL AND JUDGEMENT SKILLS

• Basic literacy and numeracy skills
• Ability to analyse working environment, to resolve or escalation as appropriate.
• Ability to assess behaviours of service users and escalated to supervisory staff as needed.

Sponsorship:

Please note, visa sponsorship is only available for certain roles in line with current UKVI regulations. Please ensure the role you are interested in meets the criteria for sponsorship before submitting your application. If you would like more information, please visit: UK Visas and Immigration - GOV.UK

Artificial Intelligence (AI):

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Reasonable Adjustments:

BWC is proud to be a Disability Confident Employer, committed to fostering an inclusive environment for those with a disability, long term health or mental health condition. The Disability Confident scheme means we actively encourage applications from people with disabilities, long term health or mental health conditions, and we want to ensure our recruitment practices are inclusive and accessible to all. Our aim is to get the best out of every individual and if successful for interview, you will be asked if you require any reasonable adjustments (special requirements). We will strive to support and accommodate these requests where possible.

Safeguarding

As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.