Fertility Centre Admin & Scheduling Specialist

Birmingham Women’s and Children; Birmingham; In loco; GBP 26.000 - 27.000; Tempo pieno

Descrizione del lavoro

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrative professional to support the Fertility Centre, acting as first point of contact for patients and visitors with a compassionate approach. You will coordinate administrative tasks, manage referrals in EPIC and IDEAS, and help ensure smooth running of the unit while upholding high quality patient care across the department.

The role offers a permanent contract, full-time hours and the chance to grow within a leading

Competenze

• Experience working with Fertility patients.
• Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements.
• Experience using an electronic patient record / Patient Administration system.
• Experience of an electronic patient consent package.
• Basic literacy and numeracy skills.
• Ability to analyse working environment and escalate as needed.

Mansioni

• Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS).
• Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.
• Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.
• Scheduling appointments including canceling and rescheduling as and when required.
• Payments - Raising invoices using our IDEAS (training will be provided).

Conoscenze

Experience with Fertility patients

Knowledge of HFEA requirements

Electronic patient records

Electronic patient consent packages

Analytical and numeracy skills

Ability to escalate appropriately

Formazione

General education standard

Descrizione del lavoro

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrative professional to support the Fertility Centre, acting as first point of contact for patients and visitors with a compassionate approach. You will coordinate administrative tasks, manage referrals in EPIC and IDEAS, and help ensure smooth running of the unit while upholding high quality patient care across the department.

The role offers a permanent contract, full-time hours and the chance to grow within a leading