Senior Admin Assistant

Birmingham Women's and Children's Hospital and Charity; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrative coordinator for the Fertility Centre. You will undertake clerical duties and act as the first point of contact for patients and visitors, welcoming them with a sympathetic approach.

You will provide a range of support services to aid the smooth running of the unit, manage referrals in EPIC and IDEAS, process funding status, and coordinate communications across email, IDEAS, Doctor Doctor and telephone.

Qualifications

• Experience in healthcare administration preferred.
• Excellent communication and interpersonal skills with empathy.
• Proficient in using patient management systems and basic IT tools.

Responsibilities

• Undertake and coordinate administrative/clerical duties per Fertility Centre procedures; act as first point of contact for patients and the public.
• Provide a range of support services to the Fertility Centre to aid smooth running of the unit.
• Play a key part in the Fertility Centre team, delivering high quality care to patients.
• Manage referrals into the Fertility Centre using EPIC and IDEAS.
• Process funding status from application to communication with patients using ICB criteria and IT systems.
• Communicate with patients via email, IDEAS, Doctor Doctor and telephone.
• Schedule appointments including cancellations and rescheduling as required.
• Raise invoices using IDEAS (training provided).

Job description

To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.

To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.

To play a key part in the Fertility Centre team in providing high quality care to all patients accessing our services.

Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)

Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.

Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.

Scheduling appointments including canceling and rescheduling as and when required.

Payments - Raising invoices using our IDEAS (training will be provided)

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

For further details / informal visits contact: Name: Keely McDougall Job title: Assistant Service Manager - Fertility Email address: [e-mail] Telephone number: 07345436227