Fertility Centre Administrative Coordinator

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Women9s and Children9s NHS Foundation Trust is seeking an administrative assistant to join the Fertility Centre, providing a welcoming, empathetic first point of contact for patients and visitors, and supporting the unit with clerical duties.

You will handle referrals, funding status communications, appointments, and invoicing, helping to ensure high-quality patient care and smooth service delivery.

Responsibilities

• Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)
• Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.
• Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.
• Scheduling appointments including canceling and rescheduling as and when required.
• Payments - Raising invoices using our IDEAS (training will be provided)

Job description

Birmingham Women9s and Children9s NHS Foundation Trust is seeking an administrative assistant to join the Fertility Centre, providing a welcoming, empathetic first point of contact for patients and visitors, and supporting the unit with clerical duties.

You will handle referrals, funding status communications, appointments, and invoicing, helping to ensure high-quality patient care and smooth service delivery.