Patient Support & Care Coordinator

tfpfertilitygroup; Oxford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

27 days + Bank holidays pro rata

Job summary

Oxford Fertility is seeking a dedicated Patient Support administrator to deliver first-class care to patients through their fertility journey. You’ll be the central contact for patients, staff and visitors, handling enquiries in person, by phone and email, and supporting with funding, appointments and test results.

Join the tight-knit team at TFP Oxford Fertility, with a 1:4 weekend/evening rota, and opportunities to build skills while ensuring accurate record-keeping, invoicing and payment

Qualifications

• Educated to higher level.
• Experience in administration.
• Experience with patients face-to-face and over the telephone.
• Proficient with Microsoft Office packages.
• Excellent keyboard/IT skills.
• Excellent verbal and written communication.
• Ability to collect payments from patients.
• Strong time management and customer orientation.

Responsibilities

• Promptly and professionally manage initial enquiries via telephone/email within 24 hours of receipt.
• Process GP, consultant and self-referrals within 3 days.
• Coordinate with satellite clinics ensuring high-standard communication for a seamless patient pathway.
• Explain processes to new patients and those seeking treatment.
• Maintain patient records and correspondence in the patient database.
• Record and manage appointments and invoicing in the system.
• Ensure all patient communications are documented.
• Follow up on payments due for appointments.
• Scan and file patient notes and paperwork into the computer system.

Skills

Customer focus

Excellent communication

Time management

Keyboard / IT skills

Payment collection

Education

Higher Education

Tools

Microsoft Office

Patient database

Invoicing system

Job description

Oxford Fertility is seeking a dedicated Patient Support administrator to deliver first-class care to patients through their fertility journey. You’ll be the central contact for patients, staff and visitors, handling enquiries in person, by phone and email, and supporting with funding, appointments and test results.

Join the tight-knit team at TFP Oxford Fertility, with a 1:4 weekend/evening rota, and opportunities to build skills while ensuring accurate record-keeping, invoicing and payment